Frequently asked questions
Question & Answers
General Questions
To rent a car, you only need:
- A valid driver’s license (an International Driving Permit is required if your license is not in English or Albanian).
- A valid ID (passport or national ID card).
That’s it! Contact us if you have any questions.
The minimum age to rent a car with us is 21 years old.
No, you don’t need a credit card to rent a car with us. We accept cash payments only.
No, a valid driver’s license is required to rent a car with us. This is to ensure the safety of our customers and compliance with local laws. If you’re an international traveler, you’ll also need an International Driving Permit (IDP) if your license is not in English or Albanian.
Booking and Payment
Making a reservation is easy! You can book your rental car through any of the following methods:
Online: Visit our website to book instantly.
Phone/WhatsApp: Call or message us at +355 69 478 9157.
Instagram: DM us on Instagram at @tirental.al.
Email: Send us an email at [email protected].
We’re here to help you find the perfect vehicle for your needs. Reach out anytime!
We accept cash only for all car rentals. Please ensure you have the correct amount available when picking up your vehicle. If you have any questions about payment, feel free to contact us!
Yes, a €50 deposit is required when renting a car. This deposit is fully refundable upon the safe return of the vehicle in its original condition.
Yes, you can cancel or modify your reservation up to 48 hours before your scheduled pickup time. Simply contact us via phone, WhatsApp, email, or Instagram, and we’ll be happy to assist you.
Rental Terms
Our rental price includes:
Unlimited mileage for travel within Albania.
Basic insurance coverage (subject to terms and conditions).
24/7 roadside assistance for your peace of mind.
While our rental prices are all-inclusive, there are a few additional fees that may apply depending on your rental:
Late return fee: Additional charges apply if the vehicle is returned after the agreed time.
Fuel policy: If the car is not returned with the same fuel level as at pickup, a refueling fee will apply.
Damage or cleaning fees: Fees may apply if the vehicle is returned damaged or excessively dirty.
Yes, basic insurance coverage is included in the rental price.
Our fuel policy is simple: return the car with the same fuel level as when you picked it up.
The vehicle will be provided with a specific fuel level.
Please return it with the same level to avoid additional charges.
If the fuel level is lower upon return, a refueling fee will apply based on local fuel prices.
Vehicle Options
We offer all kinds of vehicles to suit your needs! Whether you’re looking for a compact car for city driving, an SUV for family trips, or a spacious van for group travel, we’ve got you covered. Our fleet includes:
Economy and compact cars
Sedans
SUVs and crossovers
Vans and minivans
Let us know your requirements, and we’ll help you find the perfect vehicle for your journey!
Absolutely! We offer a range of additional features to make your rental experience more convenient, including:
GPS navigation systems
Child seats (please specify the age/weight of the child)
Other accessories (upon availability)
Let us know your needs when making your reservation, and we’ll do our best to accommodate you. Additional charges may apply for extras.
Pickup and Return
You can pick up and drop off your rental car at one of our two convenient locations:
Tirana International Airport (perfect for travelers).
“Asllan Rusi” Sports Palace, Zogu i Zi, Tiranë (central location in Tirana).
Let us know your preferred location when making your reservation, and we’ll have your car ready for you!
If you anticipate returning the car late, please contact us immediately to inform us. Late returns may incur additional charges, so we recommend planning ahead to avoid extra fees. If you don’t notify us, a late return fee will apply based on the duration of the delay.
We’re here to help, so feel free to reach out if you need assistance!
No, all rentals must be returned to the same location where you picked up the vehicle. We currently offer pickup and drop-off at either Tirana International Airport or “Asllan Rusi” Sports Palace, Zogu i Zi, Tiranë.
Policies
If the car breaks down during your rental, don’t worry—we’ve got you covered! Simply contact us immediately, and we’ll provide 24/7 roadside assistance to help resolve the issue as quickly as possible. If necessary, we’ll arrange for a replacement vehicle to minimize disruption to your plans.
Your safety and convenience are our top priorities!
In the event of an accident, please follow these steps:
Ensure Safety: Check for injuries and move to a safe location if possible.
Notify Us: Call us immediately at +355 69 478 9157 to inform us of the situation.
Contact Authorities: Report the accident to the local police and obtain an official report.
Document the Incident: Take photos of the scene, the vehicle, and any damages for documentation.
Do Not Admit Fault: Avoid discussing fault or liability with other parties.
We’ll guide you through the next steps and assist with insurance claims if needed. Your safety is our priority!
No, pets are not allowed in our rental vehicles. This policy helps us maintain a clean and comfortable environment for all our customers. Thank you for your understanding!
Yes, additional drivers are allowed, but they must meet the same requirements as the primary renter (valid driver’s license, ID, and minimum age of 21). Please inform us in advance, and ensure all drivers are registered at the time of pickup.
For safety and insurance purposes, unregistered drivers are not permitted to operate the vehicle.
International Travelers
Yes, we accept foreign driver’s licenses. However, if your license is not in English or Albanian, you’ll also need to provide an International Driving Permit (IDP).
Make sure your license is valid for the duration of your rental. If you have any questions, feel free to contact us!
Yes, you can rent a car without a reservation, but availability is subject to our current fleet. We recommend booking in advance to guarantee your preferred vehicle and avoid disappointment.
If you’re planning to walk in, feel free to contact us beforehand to check availability!
Customer Support
We’re here to help! You can reach our customer support team through any of the following methods:
Phone/WhatsApp: Call or message us at +355 69 478 9157.
Email: Send us an email at [email protected].
Instagram: DM us on Instagram at @tirental.al.
Our team is available to assist you with any questions or concerns. Don’t hesitate to get in touch!
If you believe you’ve left personal items in the rental car, please contact us immediately at +355 69 478 9157 or email us at [email protected]. Provide details about the item(s) and your rental information, and we’ll check the vehicle as soon as possible.
While we’ll do our best to assist, we cannot guarantee the recovery of lost items. We recommend double-checking the car before returning it.
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